Shipping & Delivery Policy

Anna & Mark Tauranga

Last updated: 22 October 2026

At Anna & Mark Tauranga, we want your shopping experience to be as smooth and enjoyable as possible. Below you'll find everything you need to know about how we process, ship and deliver your order.

1. Order Processing

We aim to process and prepare orders for shipping within 1–2 business days after payment has been confirmed.

Business days exclude weekends and public holidays.

Once your order has been dispatched, we'll send you a shipping confirmation email with tracking information, where available.

2. Delivery Times

We deliver to customers throughout New Zealand.

Our estimated delivery timeframe is:

New Zealand: 4-9 business days after dispatch.

Please note that delivery estimates may vary depending on your location, courier services, customs processing and seasonal demand.

During busy periods, such as holidays and promotional sales, deliveries may take longer than usual.

We'll do our best to keep you informed of any significant delays.

3. Shipping Costs

We offer FREE SHIPPING on all orders throughout New Zealand!

There is no minimum order value required to qualify for free standard shipping.

As some of our products are shipped directly from our international suppliers and fulfilment partners, please note:

• Items from the same order may arrive on different dates.

• Your order may be delivered in multiple parcels.

• Separate tracking numbers may be provided for different shipments.

We aim to make the delivery process as straightforward as possible.

Any applicable import duties, taxes or clearance charges will be handled or disclosed in accordance with our Terms & Conditions and applicable law.

4. Delivery Delays

Occasionally, deliveries may be delayed due to circumstances such as:

• Courier or postal service disruptions

• Customs processing

• Severe weather conditions

• Public holidays or peak shopping periods

• Other unforeseen transport issues

If your order is taking longer than expected, please contact us at annamarktauranga@gmail.com.

We'll investigate the situation and help arrange an appropriate solution.

Delivery estimates do not limit any rights you may have under applicable New Zealand consumer protection laws.

5. Incorrect Shipping Addresses

Please double-check your delivery details before completing your order.

An incorrect or incomplete address may result in delays or unsuccessful delivery attempts.

If you notice an error in your address, contact us as soon as possible at annamarktauranga@gmail.com.

We'll do our best to update your details before your order is dispatched.

If an additional delivery attempt is necessary because of incorrect information supplied by the customer, reasonable additional shipping costs may apply where permitted by law and appropriately disclosed.

6. Uncollected or Refused Deliveries

If a parcel is not collected from a designated collection point or is refused upon delivery, it may be returned to the sender.

Depending on the circumstances, reasonable additional delivery or return costs may apply, subject to applicable law.

Please contact our customer service team if you're experiencing difficulties receiving your parcel.

7. Order Tracking

Once your order has been dispatched, we'll email you tracking information where available.

Please allow some time for the courier's tracking system to update.

In some cases, tracking information may take a few days to become active after dispatch.

If you have trouble tracking your order, feel free to contact us.

8. Damaged or Missing Parcels

If your parcel arrives damaged or your order hasn't arrived within the expected timeframe, please get in touch.

Email: annamarktauranga@gmail.com

Please include your order number and a brief description of the issue.

We'll investigate the matter with the relevant shipping provider and work towards an appropriate resolution.

Where products are lost, damaged or not delivered, we'll meet our obligations under applicable consumer protection laws.

9. Order Cancellations

You may request an order cancellation within 12 hours of placing your order.

To request a cancellation, please contact annamarktauranga@gmail.com as soon as possible.

After this period, your order may already be in processing or preparing for dispatch, meaning cancellation may no longer be possible.

If your order has already been dispatched, you may still be eligible for a return under our 30-day Return & Refund Policy.

This cancellation policy does not limit your statutory consumer rights.

10. Contact Us

Have a question about your delivery? We're happy to help!

Anna & Mark Tauranga

Email: annamarktauranga@gmail.com

Thank you for shopping with Anna & Mark Tauranga. We appreciate your support!