Terms & Conditions
Terms & Conditions
Anna & Mark Tauranga
Last updated: 22 October 2026
Welcome to Anna & Mark Tauranga. These Terms & Conditions explain the rules that apply when you browse our website or purchase products from our online store.
By placing an order, you agree to these Terms & Conditions. Nothing in these terms excludes or limits any rights you may have under applicable consumer protection laws.
1. Definitions
For the purposes of these Terms & Conditions:
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We, us, our or Seller: The business operating Anna & Mark Tauranga.
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Customer or you: Any person purchasing products through our website.
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Consumer: A person entitled to protection under applicable consumer legislation.
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Products: Clothing, footwear, accessories and other items offered through our online store.
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Order: A request to purchase products submitted through our checkout.
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Business day: A day other than a Saturday, Sunday or public holiday in the relevant location.
2. Business Information
Store name: Anna & Mark Tauranga
Website: [Insert your confirmed website address]
Email: annamarktauranga@gmail.com
Legal business name: [Insert registered legal business name]
Business registration number: [Insert if applicable]
Business address: [Insert business contact address]
Anna & Mark Tauranga is an online fashion retailer. Products may be dispatched directly from third-party suppliers or fulfilment facilities, including locations outside New Zealand.
For questions about our products, orders or policies, please contact us using the email address above.
3. Scope of These Terms
These Terms & Conditions apply to purchases made through the Anna & Mark Tauranga online store.
Customers should review these terms, our Shipping Policy, Return & Refund Policy and Privacy Policy before placing an order.
We may update these terms from time to time. Any changes will not retrospectively alter the terms of an order already accepted, except where required or permitted by law.
4. Products and Pricing
We aim to provide accurate product descriptions, photographs, sizing information and prices.
Please note:
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Product colours may appear slightly different depending on your screen settings.
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Measurements and sizing information are provided to help customers choose the appropriate size.
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Product availability may change without notice.
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We may change prices and promotions at any time before an order is accepted.
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Prices are displayed in New Zealand dollars (NZD), unless otherwise clearly stated.
Any applicable taxes, shipping charges and other mandatory fees will be disclosed before you complete your purchase, as required by law.
We take reasonable care to ensure that product descriptions and pricing information are accurate and not misleading.
5. Orders and Payment
To place an order, select your preferred products, choose the available options and complete checkout.
By submitting an order, you confirm that the information provided is accurate and that you are authorised to use the selected payment method.
After placing an order, you will receive an email acknowledging receipt.
An order is accepted when we confirm that it has been accepted for processing or dispatch.
If we cannot fulfil an order, we will contact you and arrange an appropriate refund for any amount paid for products we cannot supply.
Payments are processed using the payment methods displayed at checkout.
6. Shipping and Delivery
We deliver to the destinations made available during checkout.
Orders may be fulfilled by suppliers or fulfilment partners located outside New Zealand.
Order processing: [Insert your actual processing timeframe]
Estimated delivery time: [Insert your actual delivery timeframe for New Zealand]
Delivery estimates are provided in good faith and may vary due to transport conditions, customs processing, public holidays and other circumstances.
We will provide tracking information when available.
If a delivery is significantly delayed, please contact us at annamarktauranga@gmail.com so we can investigate and arrange an appropriate resolution.
Nothing in this section limits your rights under applicable consumer protection legislation.
Further information is available in our Shipping Policy.
7. International Shipping, Customs and Import Charges
Some products may be shipped directly from suppliers outside New Zealand.
Depending on the shipment, applicable laws and delivery arrangements, customs duties, taxes or clearance charges may arise.
We will clearly disclose any additional charges that customers are required to pay before purchase, where required by law.
Import charges: [Confirm whether all applicable import charges are included in the checkout price or whether clearly disclosed additional charges may apply.]
Where we are responsible for applicable charges under the agreed delivery terms or the law, we will meet those obligations.
Customs procedures may affect delivery estimates, but they do not remove our responsibilities under applicable consumer laws.
8. Our 30-Day Return Policy
We offer a voluntary 30-day return policy for eligible products.
Customers may request a return within 30 days of receiving their order, subject to the conditions explained in our Return & Refund Policy.
For a change-of-mind return under this voluntary policy, products must generally be unused, unworn, in their original condition and returned with any applicable tags.
To request a return, please contact:
Include your order number and the product you wish to return.
We will provide the applicable return instructions and return address.
For change-of-mind returns, customers may be responsible for return shipping costs where this has been clearly disclosed.
The voluntary return policy does not restrict your statutory rights. Different requirements may apply where a product is faulty, incorrectly described or otherwise fails to meet applicable consumer guarantees.
9. Refunds
For eligible returns under our voluntary 30-day policy, refunds will be processed in accordance with our Return & Refund Policy.
Where appropriate, we may need to receive and inspect the returned product before approving a change-of-mind refund.
Approved refunds will generally be issued to the original payment method.
The time taken for funds to appear in your account may depend on your payment provider.
Where you are legally entitled to a refund or another remedy under applicable consumer law, we will provide the remedy required by that law.
We will not impose return conditions that unlawfully restrict your consumer rights.
10. Consumer Guarantees and Faulty Products
Our products are subject to applicable consumer protection legislation, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, where applicable.
Under the Consumer Guarantees Act, products supplied to consumers must meet relevant guarantees, including that they are of acceptable quality, fit for their intended purpose where applicable, and match their description.
If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the nature of the failure and the applicable law.
For a failure that can be remedied and is not substantial, the supplier will generally have the opportunity to remedy it within a reasonable time. Different rights may apply for substantial failures or where a failure is not remedied appropriately.
To report a problem, please email:
Include your order number, a description of the issue and photographs where reasonably available.
Photographs and original packaging may help us investigate a claim, but their absence does not automatically remove your statutory rights.
Nothing in these Terms & Conditions excludes, restricts or modifies consumer rights that cannot lawfully be excluded, restricted or modified.
11. Customer Service and Complaints
We aim to handle customer enquiries and complaints fairly and promptly.
For assistance with orders, deliveries, returns, refunds or product issues, contact:
Please provide your order number and a description of your enquiry where relevant.
We may request further information when reasonably necessary to investigate an issue.
We will respond within a reasonable timeframe and work towards an appropriate resolution.
12. Promotions and Discounts
From time to time, Anna & Mark Tauranga may offer promotional discounts, including multi-item discounts.
Promotions are subject to the conditions displayed with the relevant offer.
Where applicable, discounts may be automatically applied at checkout.
We reserve the right to correct genuine promotional errors and to amend or withdraw promotions prospectively, subject to applicable law and any rights arising from orders already accepted.
Any advertised savings, reference prices or discount claims must be accurate and must not mislead customers.
13. Website Use and Intellectual Property
The content of our website, including original text, branding, graphics and other protected materials, is owned by or licensed to the relevant rights holders.
You may browse our website and use its content for lawful personal shopping purposes.
You must not misuse the website, attempt unauthorised access or interfere with its normal operation.
Nothing in this section restricts rights available to you under applicable law.
14. Privacy and Personal Information
We collect and process personal information to operate our online store, process orders, arrange delivery and provide customer service.
Personal information is handled in accordance with our Privacy Policy and applicable privacy laws, including the New Zealand Privacy Act 2020 where applicable.
Our Privacy Policy provides further information about the collection, use, storage and disclosure of personal information.
15. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability or consumer rights where doing so would be unlawful.
Subject to applicable law, we are not responsible for losses arising from circumstances beyond our reasonable control to the extent that liability may lawfully be limited.
This section does not remove our responsibility to supply products that comply with applicable consumer guarantees or to provide remedies required by law.
16. Governing Law and Dispute Resolution
These Terms & Conditions are subject to applicable laws, including mandatory consumer protection laws that apply to the relevant transaction.
Where New Zealand consumer protection laws apply, nothing in these terms is intended to exclude or restrict those protections.
If a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the matter fairly.
Where a dispute cannot be resolved directly, customers may seek assistance through an appropriate court, tribunal or other dispute resolution process with jurisdiction over the matter.
17. Changes to These Terms
We may revise these Terms & Conditions to reflect changes in our operations, policies or legal requirements.
The latest version will be published on our website with its updated date.
18. Contact Us
For questions about these Terms & Conditions, please contact:
Anna & Mark Tauranga
Email: annamarktauranga@gmail.com
Website: [Insert confirmed website address]
Legal business name: [Insert legal business name]
Business address: [Insert business address]
We appreciate your support and thank you for shopping with Anna & Mark Tauranga.