Privacy Policy

Anna & Mark Tauranga

Last updated: 22 October 2026

1. Introduction

At Anna & Mark Tauranga, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and how we keep it secure.

We handle personal information in accordance with applicable privacy legislation, including the New Zealand Privacy Act 2020 where applicable.

By using our website, you acknowledge the information provided in this Privacy Policy.

2. Information We Collect

When you visit our website, place an order or contact us, we may collect the following information:

• Full name

• Billing and shipping address

• Email address

• Phone number, if provided

• Payment and transaction information

• IP address

• Order history and purchase details

• Device and browser information

• Website activity and cookie information

• Communications with our customer service team

Payments are processed through secure third-party payment providers. We do not generally receive or store your complete payment card details.

3. How We Use Your Information

We use personal information for the following purposes:

• Processing and fulfilling orders

• Processing payments and refunds

• Arranging shipping and delivery

• Providing customer support

• Sending order confirmations and shipping updates

• Managing returns, refunds and complaints

• Preventing fraud and protecting our website

• Meeting legal, tax and accounting obligations

• Improving our website and shopping experience

• Sending marketing communications where permitted by law

• Measuring advertising performance and displaying relevant advertisements where permitted

We collect and use personal information only for lawful purposes connected with operating our business.

4. Collection and Use of Personal Information

We collect personal information directly from you when you place an order, complete a form, subscribe to marketing communications or contact us.

We may also collect certain information automatically when you browse our website, including through cookies and similar technologies.

In some circumstances, information may be provided to us by payment providers, delivery partners or other service providers involved in processing your order.

We use personal information for the purposes described in this policy and for other purposes permitted by applicable law.

Where consent is required, we will request it.

5. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Retention periods may vary depending on the type of information:

• Order and transaction records: Retained for the period required by applicable tax, accounting and legal obligations.

• Customer information: Retained as reasonably necessary to provide services and manage customer relationships.

• Customer service communications: Retained as needed to resolve enquiries, disputes and related matters.

• Marketing information: Retained until you unsubscribe or we no longer have a lawful reason to retain it.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.

6. Sharing Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our online store.

These may include:

• E-commerce platform providers, including Shopify

• Payment service providers, such as Shopify Payments and PayPal where enabled

• Shipping companies and logistics partners

• Product suppliers and fulfilment partners

• Website hosting and technical service providers

• Analytics and advertising providers, where applicable

• Professional advisers or regulatory authorities, where legally required

We share only information reasonably necessary for the relevant purpose.

We do not sell customer contact lists to third parties.

However, certain advertising technologies may involve sharing information with advertising partners for measurement or personalised advertising. Where applicable, these activities are explained in this policy and are subject to relevant privacy requirements and available customer choices.

7. International Data Transfers

As an online retailer working with international suppliers and service providers, personal information may be transferred to or processed in countries outside New Zealand.

For example, order details may be shared with overseas fulfilment partners to arrange delivery.

These details may include your name, delivery address, contact information and the products ordered.

Where international disclosures are subject to the New Zealand Privacy Act 2020, we will comply with applicable requirements, including Information Privacy Principle 12 where relevant.

This may involve ensuring that appropriate privacy safeguards apply or taking other steps permitted by law.

We may also be subject to additional data protection obligations in other jurisdictions where applicable.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support its operation and improve your shopping experience.

These technologies may be used to:

• Keep your shopping cart functioning correctly

• Remember your preferences

• Improve website performance

• Understand how visitors use our website

• Measure advertising effectiveness

• Display relevant advertisements where permitted

Some cookies are necessary for the website to function, while others support analytics and marketing.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

You may also be able to manage cookie preferences through our website's privacy settings or your browser.

Disabling certain cookies may affect some website features.

9. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about new products, promotions and special offers.

We will comply with applicable electronic marketing laws, including the Unsolicited Electronic Messages Act 2007 where applicable.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

Unsubscribing from promotional messages will not prevent us from sending necessary transactional communications about your orders.

10. Your Privacy Rights

Under applicable privacy legislation, including the New Zealand Privacy Act 2020 where relevant, you may have rights relating to your personal information.

These include:

• Requesting access to personal information we hold about you

• Requesting correction of inaccurate or incomplete personal information

• Asking questions about how your information is collected, used or shared

• Withdrawing consent where processing relies on consent, subject to applicable legal requirements

• Making a privacy complaint

You may also request deletion of your information. We will consider such requests in accordance with applicable law, including any legal obligations requiring us to retain certain records.

To exercise your privacy rights, please contact:

annamarktauranga@gmail.com

We may need to verify your identity before providing access to or changing personal information.

11. Data Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure and alteration.

These measures may include access controls, secure service providers and appropriate safeguards for customer and transaction information.

Although we take privacy and security seriously, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

If a privacy breach occurs, we will assess it and meet any applicable notification obligations under relevant privacy laws.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of websites that we do not operate.

We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, services or legal requirements.

The latest version will be published on our website with an updated revision date.

We encourage customers to review this page periodically.

 

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